ButtonMakerPro StorefrontsOverview
Last Updated: July 2026
Refunds, replacements, exchanges, cancellations, and order corrections are handled by the independent vendor that accepted the order.
Contact the Vendor First
Use the storefront contact page and include your name, email, order details, and a clear explanation of the problem.
Before Production
A vendor may approve cancellation or changes before production begins, but approval is not guaranteed. Custom-order preparation may begin immediately after submission or payment.
After Printing or Production
Orders already printed, produced, assembled, personalized, or completed may be non-refundable unless required by law or the vendor determines that a production error occurred.
Customer-Provided Information
Incorrect spelling, image selection, crop, personalization, product choice, size, pickup information, or shipping address provided by the customer may not qualify for refund or free replacement.
Vendor Errors and Damaged Products
Report incorrect products, vendor production errors, or damaged items promptly. The vendor determines whether to reprint, replace, repair, discount, or refund.
Shipping Problems
Shipping charges may be non-refundable after postage is purchased or the package enters the carrier network. Lost, delayed, stolen, damaged, or incorrectly addressed shipments are handled by the vendor and carrier.
Stripe Refunds
Approved card refunds may be returned through Stripe. Processing time depends on the payment method, bank, and payment provider.
ButtonMakerPro's Role
ButtonMakerPro provides the storefront and checkout software. ButtonMakerPro LLC does not approve or guarantee an independent vendor's refund unless ButtonMakerPro LLC was specifically identified as the seller.